Buyer FAQ
The details B2B buyers usually need first.
These answers explain how the catalog and quotation process work. Product-specific terms are confirmed directly with us before payment.
Are the prices final wholesale prices?
Public product pages show USD reference product prices for the listed SKU or option. International freight, customs duties and import taxes are not included. Final availability and any quantity-based adjustment are confirmed directly with us, normally valid for 7 days unless it states otherwise.
What is the MOQ?
MOQ varies by product and SKU. Add the products and estimated quantities to your quote list; the available MOQ is confirmed before you place an order.
Can I mix different products?
Yes. The quote list is designed for mixed enquiries. Add several products, enter estimated quantities and send the complete list in one message.
Is stock shown in real time?
No. Card products can sell or change quickly. Current availability is checked when you request a quotation.
How long does order preparation take?
Orders are normally prepared for dispatch within 5 days after payment and final order confirmation. International transit time is separate and depends on the destination and selected shipping method. Any exception is stated in the quote.
Do you ship worldwide?
International shipping can be quoted for many destinations. Available methods, freight and estimated transit time depend on the destination, weight and order contents. Customs duties, taxes, brokerage and local clearance charges remain the buyer’s responsibility unless the quote expressly includes them.
How do I pay?
Contact us on WhatsApp or by email to confirm the products, total price and payment method. Payment is arranged directly with us.
Can I request current product or packing photos?
Yes. Ask for current photos or packing details during the quotation process when they are important to your purchase decision.
What happens if a product becomes unavailable?
We will tell you before payment and can discuss a replacement, a quantity change or removing that item from the quotation.
Still unsure about a product? Contact Bob with the SKU and destination country.